Mission & Values

Our mission is to be our client's trusted partner by contributing to their success.

• Commit ourselves and our success to our client’s ability to achieve their business goals and objectives.
• Help our clients improve efficiency, increase productivity, reduce costs and deliver measurable results.
• Create scale for client processes.

At Savera Health, we place our values first.

Collaboration • Integrity • Service Excellence • Outcomes • Ownership • Adaptability • Entrepreneurial Spirit

Business Model

We team with our clients: we are not an outsourcing organization; instead, we extend our client teams.

• Virtualize our client workflows by tightly integrating client processes, policies and protocols.
• Strive for operational excellence and bring forward named, dedicated, experienced associates, who collaborate with our client teams.

We strive for operational excellence and client confidence.

• Bring forward a world-class, digital, paperless production infrastructure.
• Strive for operational excellence and bring forward named, dedicated, experienced associates, who collaborate with our client teams.
• Our work quality and productivity are fully transparent to our clients.

We endeavor to fail fast, learn faster and grow.

• Deliver on our commitments, differentiate on performance, and exceed customer expectations.
• Inclusive, collaborative and selfless in seeking the best outcomes for our clients.

We believe in technology leverage and continued relevancy through constant disintermediation.

• Collaborate with our clients and technology partners to share productivity, feature and automation gains (RPA, IPA, AI, ML, etc. ).
• Perform quarterly contract reviews and reset SLAs to constantly disintermediate our services – and refocus on energy on services that are of higher value to our clients – to keep us relevant.

Savera-Doctus Advantage

Savera ownership maintains a controlling interest in Doctus Data Services Private Limited in Hyderabad, India, a premier offshore fulfillment center:

ISO, SOC II, HITRUST Certification

• Doctus Data Services Private Limited in Hyderabad, India is an ISO 27001:2013, SOC II Type II certified company.

Privacy & Security Peace of Mind

• Our privacy and security measures and safeguards achieve compliance with HIPAA Legislation, PHI, PII and NIST guidelines, and protect sensitive information.
• Digital, paperless production infrastructure. Work is performed in the client’s native systems. Patient data is neither download nor stored in our systems to perform the work. Our work quality and productivity are fully transparent to our clients.

Team Extension Efficacy and Process Scale

• We enable sustainable change by delivering customized revenue cycle and clinical/ financial analytics services that support our client’s unique organizational needs.

Experienced, Dedicated, On-shore and Off-shore Workforce

• We only deploy experienced on-shore and off-shore associates.

SLA Based Annuity Client Partnership.

• We encourage quarterly contract performance review and SLA resets to share productivity and gains. Our attractive and competitive pricing structure improves client cost spend.

Partnership

• We partner with hospitals and health systems, physician practices and related services organizations to provide a broad portfolio of customizable solutions, to deliver measurable, meaningful results, improve productivity and quality, and reduce cost of service.

Option to Monetize Investment

• Our clients have option to acquire the Unit dedicated to their operations at pre-determined rate.

Our Qualifications

End-to-end Revenue Cycle

• 30+ years of enterprise consulting experience
• 10+ years of experience end-to-end physician revenue cycle services

Mid Revenue Cycle

• Physician led, comprehensive facility and physician medical coding and coding audit services:
• 95.5%+ coding accuracy rate: 97%+ DRG accuracy rate
• 100% AHIMA/AAPC certified coders
• 4 to 16 years of coding experience
• CDI Query & Response: Support for 7 health systems
• Coding: 2M+ facility and physician encounters
• Transcription: 1.5M+ lines per month
• Medical Records Excerpts & Indexing: 2.5M+ pages per month

Clinical Workflow Adoption

• US based physicians with 10-20+ years of clinical informatics experience

Analytics Support

• Cerner Soarian, Millennium EHR and Revenue Cycle SMEs each with 20 years of expertise
• Epic & Allscripts Revenue Cycle SMEs with over 10 years of experience